Recurring incident intelligence
The same incident,
again.
Cadence connects to the tools your team already runs on, surfaces the incidents that keep coming back, assigns an owner to each pattern, and reports on resolution over time.
Connect
Works with the tools already in place
Detect
Recurring patterns surfaced, not buried
Assign
Every pattern gets a named owner
Report
Resolution tracked over time
The pattern
Most incidents aren’t new. They’re a repeat you can’t see yet.
Operations teams are measured on response. The work that actually reduces load is recognizing that the same failure has arrived for the ninth time this quarter, wearing a different ticket number.
It gets closed, not solved
A ticket is resolved on Tuesday and reopened under a new number on Friday. Nothing connects the two.
The evidence is scattered
Half the story sits in one tool, the rest in another. Nobody has the whole shape of the problem.
No one owns the pattern
Individual incidents have assignees. The pattern behind them has nobody at all.
You can't show the trend
Asked whether things are improving, the honest answer is a feeling rather than a number.
Cadence sits alongside the way your team already works. No migration, no second place to check.
Platform
Four moves, end to end.
Cadence does one job completely: turn scattered incident noise into a short list of named, tracked patterns.
Connects to existing tools
Cadence reads from the systems your team already works in, so incident history arrives without anyone changing their process.
Surfaces recurring patterns
Incidents that share a shape are grouped into one pattern, so a repeat reads as a repeat instead of a fresh ticket.
Assigns owners
Every pattern gets a named owner, so the underlying cause has someone accountable for it, not just the latest outage.
Reports on resolution over time
Track whether a pattern is genuinely closing out across weeks and months, and show that trend to the people who ask.
Signals from the tools you already run on collapse into one owned pattern.
How it works
From connected to accountable.
Cadence is designed to fit the way operations already runs. You keep your tools, your rotations and your workflow. What changes is that repeats stop being invisible.
- 01Connect your toolsCadence links to the systems your team already uses to run incidents.
- 02Patterns surfaceIncidents that keep returning are grouped and raised as a single recurring pattern.
- 03Assign an ownerEach pattern gets a named owner responsible for closing it out for good.
- 04Report on resolutionTrack progress over time and show whether recurrence is actually falling.
Nothing to migrate. Nothing to rewrite.
Cadence reads from what you already have in place, which means the first pattern can surface without your team adopting a new way of working first.
Reporting
An answer, when someone asks if it’s getting better.
Incident tooling is good at the hour of the outage. It is rarely good at the quarter. Cadence reports on resolution over time, so a pattern is closed when the data says so, not when the room goes quiet.
One pattern, one thread
Every repeat of the same failure stays attached to the pattern it belongs to.
Ownership that holds
The named owner stays with the pattern across shifts, weeks and rotations.
Trend, not anecdote
Resolution is tracked over time, so the conversation is about direction.
| Working ticket by ticket | Working with Cadence | |
|---|---|---|
| Unit of work | A single incident | A recurring pattern |
| Where history lives | Split across separate tools | Pulled together from existing tools |
| Accountability | Assignee for this occurrence | Named owner for the pattern |
| Definition of done | Ticket closed | Recurrence resolved over time |
| Reporting to leadership | Counts of tickets | Resolution trend by pattern |
How the work changes once recurrence is visible.
Who it’s for
Built for the people who carry the repeat.
Cadence is made for operations and engineering leaders at mid-sized companies: large enough that incidents cross several tools, small enough that nobody has time to reconstruct the history by hand.
Heads of operations
See which recurring problems are consuming the team's week, and hand each one to a person rather than a rotation.
Engineering leaders
Bring evidence to prioritization: which failure modes keep returning, and whether the fixes are holding.
Incident and on-call owners
Recognize a repeat the moment it lands, with the history of every prior occurrence attached to it.
Questions
The things leaders ask first.
Do we have to replace our current incident tooling?
No. Cadence connects to the tools you already use and works from the incident history they hold. It adds a pattern layer rather than a replacement workflow.
What exactly counts as a recurring pattern?
Incidents that keep returning with the same underlying shape are grouped together as one pattern, so a ninth occurrence reads as a repeat instead of a brand new ticket.
Who owns a pattern once it's surfaced?
You assign a named owner. Ownership stays with the pattern across rotations, so accountability does not reset every time the on-call shift changes.
How do we know something is actually resolved?
Cadence reports on resolution over time. A pattern is judged by whether recurrence falls across following weeks and months, not by a ticket being closed.
Who in the business is Cadence for?
Operations and engineering leaders at mid-sized companies, along with the incident and on-call owners who work the repeats day to day.
What happens in a demo?
We walk through Cadence with your context in the room: the tools you run on, the kind of incidents you see, and how patterns, ownership and reporting would work for your team.
Book a demo
See your own repeats, not a canned demo.
Tell us a little about your team and the incidents that keep coming back. We’ll walk through how Cadence connects, groups and tracks them.
- A walkthrough shaped around the tools you already run on
- How recurring patterns surface and get an owner
- What resolution reporting looks like over a quarter
- Straight answers on fit for your team's size and setup